Technical Support

The combination of different levels of support entrusted to Serdao enables better day-to-day management of all support activities, 24/7.

List of technical support

Helpdesk Support

Comprehensive helpdesk: multi-channel, ticketing system, and remote troubleshooting

Security Management

Comprehensive security management to protect systems from threats and vulnerabilities.

Problem Diagnosis and Resolution

Efficient diagnosis and resolution of technical issues with timely solutions.

Data Management

Efficient data management services for secure storage, organization, and accessibility.

Installation and Setup

Seamless installation and setup for software and hardware, ensuring optimal performance.

User Training and Support

Tailored user training and ongoing support to maximize system efficiency and proficiency.

System Maintenance and Updates

Regular system maintenance and updates to ensure stability and security.

Monitoring and Proactive Support

Continuous monitoring with proactive support to prevent and resolve issues promptly.

Key Feature

ISO 27001 Certified

Our company is committed to the highest standards of information security management. This certification ensures that your data is handled with strict security protocols, minimizing risks and ensuring compliance with global regulations.

Key Feature

Complete help desk services

Offering comprehensive support through multiple channels, including phone, email, live chat, and in-person assistance. Our services cover problem diagnosis, resolution, system maintenance, security management, and ongoing user training, ensuring a seamless and secure IT experience.

Key Feature

Native speakers team

Our team of expert professionals consists of native speakers in English, French, German, and Vietnamese, ensuring clear communication, cultural understanding, and top-quality service for your global needs

Get in touch with our team

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Frequently Asked Questions

How do I submit a support request?

You can submit a support request through our online portal, via phone, email, or live chat.

How long does it take to resolve common issues?

Most common issues are resolved within 24 hours. However, complex problems may require additional time for thorough diagnosis and resolution.

Do you offer remote installation services?

Yes, we provide both on-site and remote installation services, depending on your preference and system requirements.

How often should system maintenance be performed?

Regular maintenance is recommended on a monthly basis, but the frequency may vary based on your specific system and operational needs.

What measures are taken to back up my data?

We provide automated backups, data redundancy, and secure storage to ensure that your data is always safe and recoverable.